Usability Testing

Evaluating the UX of your product in a
contextualized environment.

We bridge the gap between design intent and user reality.
By observing actual users navigating your digital ecosystem,
we reveal the friction points that data alone cannot explain.

94%

Issue detection rate 
across moderated 
sessions

3×

Faster iteration when testing is done early 
in the process

5–8

Participants needed to uncover core usability gaps

100+

Usability studies 
delivered across 
Belgium and Europe

What we uncover

The questions usability
testing answers.

Each session is designed around the critical
unknowns in your product. We move beyond
generic benchmarks to answer the specific 
questions your team is navigating.

01

Can users complete the tasks that matter most or do they fall off before converting?

02

Can users complete the tasks that matter most or do they fall off before converting?

03

Is the information architecture intuitive, or does it reflect internal logic your users don't share?

04

How efficiently can users reach their goals—and where does cognitive load become a barrier?

05

Are there unnecessary steps or redundant interactions creating drag in key workflows?

06

Do error messages actually help users recover, or do they deepen existing confusion?

Moderated Testing

A DUX researcher guides participants through tasks in real time, probing for reasoning and emotional reactions as they unfold. Best for exploratory stages where context matters.

How we run sessions

Testing formats we offer